Extenuating Circumstances Policy and the coronavirus (COVID-19)
Reservations made on or after May 31, 2022
For stays and Reservations made on or after May 31, 2022, the Host’s cancellation policy will apply. COVID-19 related circumstances will not be covered under our extenuating circumstances policy.
Our extenuating circumstances policy is intended to protect guests and Hosts from unforeseen circumstances that arise after booking. After the declaration of COVID-19 as a global pandemic by the World Health Organization, the extenuating circumstances policy no longer applies because COVID-19 and its consequences are no longer unforeseen or unexpected. Please remember to carefully review the Host’s cancellation policy when booking and consider choosing an option that provides the level of flexibility you need.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at rentals@kriques.com.